1. Introduction

TaskMarket is a freelance marketplace operated by DoTasks ("we", "us") at dotasks.in/marketplace, connecting Buyers and Sellers across categories like marketing, web design, development, AI services, and more. This Privacy Policy explains how we collect, use, and protect your personal data. By using our platform, you agree to this policy. We comply with the Information Technology Act, 2000 and the SPDI Rules, 2011.

2. Who We Are

Platform: TaskMarket by DoTasks

Website: dotasks.in/marketplace

Contact: support@taskmarket.in

Jurisdiction: India

3. Information We Collect

We collect the following types of information:

•        Account details: name, email, phone number, username, and password.

•        Profile data: skills, bio, photo, and portfolio (for Sellers).

•        Payment details: bank account or UPI information for transactions.

•        Messages and communications exchanged on the platform.

•        Automatic data: IP address, browser type, device info, and usage patterns.

•        Third-party data: from social login providers or payment processors if used.

4. How We Use Your Information

We use your information to:

•        Create and manage your account and verify your identity.

•        Process orders and payments between Buyers and Sellers.

•        Send order confirmations, receipts, and platform notifications.

•        Personalize your experience and recommend relevant services.

•        Detect and prevent fraud, abuse, and security incidents.

•        Comply with legal obligations and improve platform performance.

You may opt out of marketing communications at any time.

5. Sharing Your Information

We do not sell your personal data. We may share it only in these cases:

•        With other users: order details are shared between Buyers and Sellers to fulfill services. Seller profiles are publicly visible.

•        With service providers: trusted vendors (cloud storage, payment processors, analytics) who are contractually bound to protect your data.

•        With authorities: if required by law, court order, or to prevent fraud or harm.

•        In business transfers: if DoTasks is acquired or merged, you will be notified before your data is subject to a new policy.

6. Data Retention

•        Account data: retained for 3 years after account closure.

•        Transaction records: retained for 7 years per Indian financial regulations.

•        Communication logs: retained for up to 2 years for dispute resolution.

You may request data deletion subject to legal retention obligations.

7. Data Security

We protect your data using HTTPS/TLS encryption, secure cloud storage (Backblaze B2), password hashing, regular security audits, and restricted employee access. While we take every precaution, no online system is 100% secure. We will notify you promptly in the event of a data breach.

8. Cookies

We use essential, preference, analytics, and marketing cookies to improve your experience. You can manage cookie settings in your browser, though disabling some may affect platform functionality. Continued use of TaskMarket implies consent to our cookie use.

9. Your Rights

You have the right to access, correct, delete, or port your personal data, and to withdraw marketing consent or object to certain processing. To exercise these rights, email us at support@taskmarket.in. We will respond within 30 days.

10. Children, Third-Party Links & International Users

TaskMarket is for users aged 18 and above. We do not knowingly collect data from minors. Our platform may link to third-party sites whose privacy practices we do not control — please review their policies independently. TaskMarket is operated from India; international users consent to their data being processed in India in accordance with Indian law.

11. Policy Updates

We may update this policy periodically. Material changes will be communicated via email and a notice on our website. Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Grievance Officer

As required under the IT Act, 2000 and SPDI Rules, we have designated a Grievance Officer for privacy concerns.

Email: support@taskmarket.in

Response Time: Within 30 days

You may also escalate concerns to the relevant data protection authority in India.